SHIPPING POLICY
Please note that delivery time frames are a guide and not a promise.
PLEASE NOTE: For all EU and international orders, any additional import duties, customs charges, or VAT charges upon delivery will be the responsibility of the customer.
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UNITED KINGDOM
48hr Royal Mail Tracked 3-4 working day delivery - £3.45
We aim to dispatch all orders within 1–2 working days. Please note that during bank holidays or busy periods, there may be slight delays.
If your delivery is missing, please notify us within 10 days of receiving the dispatch confirmation email.
EUROPE
The shipping cost for EU orders is £14.95.
All orders are shipped via our trusted international tracked delivery partners, so you can follow your package every step of the way—from IREMIA HQ to your doorstep.
Delivery typically takes between 4–8 days from the date your order is dispatched. Please note that timelines may vary slightly depending on customs clearance in your country.
We aim to dispatch all orders within 1–2 working days. Please note that during bank holidays or busy periods, there may be slight delays.
For items being shipped to the EU, we currently use use DDU (Delivery Duties Unpaid) services, also referred to as DAP (Delivered at Place). This means that the recipient is responsible for any applicable duties, taxes, VAT, and customs handling fees. Please note, the shipping cost above does not include any of these additional fees and they will need to be paid in order to release your items for delivery.
We recommend that customers research the VAT, taxes, and duties specific to their country before placing an order. If any customs fees are refused or unpaid, the order will be returned to us, and the shipping and import fees will be deducted from your refund.
PAYING CUSTOMS FEES IN ADVANCE:
For a smoother delivery, we recommend settling any customs charges online ahead of your parcel’s arrival. You can do this by tracking your shipment on the carrier’s website using your tracking number. If any fees are due, a ‘Pay Now’ option will appear, allowing you to easily complete payment online. In some cases, delivery drivers may request payment by cheque on arrival — if you're unable to provide this, they may not be able to complete the delivery and will need to reschedule. Paying in advance helps avoid any delays and ensures a quicker, hassle-free delivery.
INTERNATIONAL
The shipping cost for orders outside the EU is £21.95.
All orders are shipped via our trusted international tracked delivery partners, so you can follow your package every step of the way—from Iremia® HQ to your doorstep.
Delivery typically takes between 4–10 days from the date your order is dispatched. Please note that timelines may vary slightly depending on customs clearance in your country. We aim to dispatch all orders within 1–2 working days. Please note that during bank holidays or busy periods, there may be slight delays.
For international shipments, we currently use use DDU (Delivery Duties Unpaid) services, also referred to as DAP (Delivered at Place). This means that the recipient is responsible for any applicable duties, taxes, VAT, and customs handling fees. Please note, the shipping cost above does not include any of these additional fees and they will need to be paid in order to release your items for delivery.
We recommend that customers research the VAT, taxes, and duties specific to their country before placing an order. If any customs fees are refused or unpaid, the order will be returned to us, and the shipping and import fees will be deducted from your refund.
PAYING CUSTOMS FEES IN ADVANCE:
For a smoother delivery, we recommend settling any customs charges online ahead of your parcel’s arrival. You can do this by tracking your shipment on the carrier’s website using your tracking number. If any fees are due, a ‘Pay Now’ option will appear, allowing you to easily complete payment online. In some cases, delivery drivers may request payment by cheque on arrival — if you're unable to provide this, they may not be able to complete the delivery and will need to reschedule. Paying in advance helps avoid any delays and ensures a quicker, hassle-free delivery.
TARRIFS:
Our core polos have been carefully crafted in Hong Kong, and depending on your country’s import regulations, tariff charges may apply in addition to taxes and duties. We recommend that customers research tariffs specific to their country before placing an order. If any charges are refused or unpaid, the order will be returned to us, and shipping and import fees will be deducted from your refund.